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    Help with running th game

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    dizy07
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    Help with running th game

    Post by dizy07 on Tue May 24, 2016 4:30 pm

    Hi i updated to last version, game didn't go past the loading screen (stops at white screen and stays there).
    I manual updated after that, same thing happend,
    Does anyone know how i can get past the 1st white screen please? Basically i press start from the launcher, it opens up the game window and sits there frozen on a white background. I tried witht he normal exe from release folder or the .bat launcher... same thing happens.
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    Re: Help with running th game

    Post by fshnchps on Tue May 24, 2016 6:20 pm

    I suggest you check my sticky thread for troubleshooting.

    Although I am under suspicious that this is result of config.xml in release folder having incorrect values that does not work for you.

    Such as fullscreen / resolution width height.

    Or this is simply the result of corrupt .dat files
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    dizy07
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    Re: Help with running th game

    Post by dizy07 on Tue May 24, 2016 6:30 pm

    i did also change the resolution to 0 it was set to 2... idk about the dat files, i did manual patch and change the res again with still no results
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    Phazt
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    Re: Help with running th game

    Post by Phazt on Tue May 24, 2016 7:18 pm

    Redownload the client?


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    dizy07
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    Re: Help with running th game

    Post by dizy07 on Tue May 24, 2016 8:04 pm

    alright done that to.. same problem, it wont go past the white screen
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    Re: Help with running th game

    Post by dizy07 on Fri May 27, 2016 11:24 am

    any more ideas anyone? redownloading didnt help either
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    fshnchps


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    Re: Help with running th game

    Post by fshnchps on Fri May 27, 2016 12:13 pm

    How much RAM, and what is your Graphic driver (GPU)
    Do you have directx9 installed?

    I've never really seen this problem before.
    Stll clueless to what could be wrong.
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    dizy07
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    Re: Help with running th game

    Post by dizy07 on Fri May 27, 2016 12:18 pm

    [/url]

    and my GPU is Nvidia GeForce 840M 2GB ... not sure why it doesn't work.. it just wont boot up to the login screen, have no clue why, i tried the run as admin and compatibility mode to, i have win 8.1

    *edit got Dx11
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    fshnchps


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    Re: Help with running th game

    Post by fshnchps on Fri May 27, 2016 1:20 pm

    Well, I know that running it in compatibility mode or admin will make it not work. For some reason.

    Anyway the only way I can think of trying to figure this problem out, is that you let me have a look and try to fix it over TeamViewer
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    dizy07
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    Re: Help with running th game

    Post by dizy07 on Fri May 27, 2016 1:43 pm

    its fine, i was really hoping to have a look at your server, guess ill try again some other time, just thinking if there was a different way i didnt try, but its turning out to be to much of a hassle, thank you for your assistance tough, hopefully im the only new guy with this issue trying to connect to the server
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    Re: Help with running th game

    Post by fshnchps on Fri May 27, 2016 2:02 pm

    Yeah so far you are the only one with this problem strange
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    Xiaos
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    Re: Help with running th game

    Post by Xiaos on Sat May 28, 2016 1:25 am

    met before this problem, u just go to game root file > release > config(right click edit) >
    find

    <ITEM NAME="FULL_SCREEN" VALUE="2" /> then set the value as 1
    <ITEM NAME="RESOLUTION_HEIGHT" VALUE="600" />then set the value as 768
    <ITEM NAME="RESOLUTION_WIDTH" VALUE="800" />then set the value as 1366


    and save, it should work, this problem cause by notebook that cant reach resolution 1900x1080 and turn into resolution error.
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    Re: Help with running th game

    Post by dizy07 on Sat May 28, 2016 1:47 am

    aw man... and i deleted the setup @_@.. hmm alright will redownload when i get some time and try it, i've done the resolution thing tough.. but not with fullscreen set at 1.. it was 2 or 0 with no success, ill come back with result if it worked or not
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    dizy07
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    Re: Help with running th game

    Post by dizy07 on Sat May 28, 2016 2:13 pm

    sry for double post, i didnt know if i should edit or repost,
    I tried the fullscreen to 1 thing and it worked, i got all the way to login and started making a character then the server went down Smile) hope thats not a common thing. So yup if you guys want to add this thing to troubleshooting, it will make it easyer for other people.
    I dont know why i didnt try to change the value to 1.. i did all the other things Smile
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    Xiaos
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    Re: Help with running th game

    Post by Xiaos on Sat May 28, 2016 2:35 pm

    anyway the problem solved xD

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